PAYMENT POLICY
Reservations are guaranteed upon payment of 30% of the total amount by the chosen payment method, up to 10 days before check in.
The reservation is secured upon receipt of proof of payment of these 30% by email to info@casasoliveira.com.
Non-payment of this amount leads automaticly to the cancellation of the reservation.
The remaining amount of the reservation will be charged in cash. Pay Pal or bank transfer is also possible, presenting the proof of payment at the check-in.
CANCELLATION POLICY
The conditions for cancellation of the reservation depends on the advance of the respective communication:
If it is up to 10 days before the check-in date, the amount paid for the reservation is fully refunded.
If the guest does not show up on the day of booking is considered “no-show”, being charged the amount of the first night.
The guest already installed can interrupt their stay without a refund.
TERMS AND CONDITIONS
I. Scope of application
The terms and conditions contained in this document apply to the relationship between the potential guest, hereinafter referred to as a Client, and Casas da Oliveira, from the time of the reservation request until the end of the period of stay.
In situations that are not provided for in the Terms and Conditions, the applicable legislation is used.
II. Reservation Policy
Reservations can be made by phone, email and through our website. Reservations by phone, email, web page are subject to availability.
III. Arrival and Departure
Casas da Oliveira do provide the booked objects at 16:00 o’clock on the expected arrival date.
Upon check-in the guest will need to identify himself/herself with his/her ID (citizen card/id card/passport).
On the date of departure, the customer will have to leave the accommodation unoccupied of people and property and without any damage until 11 am.
Check-in and check-out may take place outside the set hours provided that availability is verified with casas da Oliveira’s direct contact.
If the accommodation is not vacated by 11 am on the day of departure, without any justification or prior consent of Casas da Oliveira, compensation corresponding to the price of one night will be charged immediately.
A key chain with the keys to the accommodation must be returned at check-out will be delivered upon check-in. In case of loss of keys should inform the contact of Casas da Oliveira, and the amount of the key charged to the client
IV. Terms of use
Only persons indicated in the accommodation reservation will be entitled to use the space. It is only allowed to temporarily stay visits to our guests with the prior consent of casas da Oliveira’s management.
The customer and the companion(s), if applicable, should use the accommodation in the appropriate conditions, with care and consideration.
The spaces and equipment available to guests must be used in the appropriate conditions and in good condition.
All damages, malfunctions and thefts associated with the Customer will be charged, taking into account the amount of the damages in question.
Children under 14 years of age must be supervised by an adult guest at all times during their stay at Casas da Oliveira.
Casas da Oliveira will not be responsible for personal property that may disappear within its facilities.
The Customer must always close the access doors to the building and make sure that they are properly closed.
V. Parking
There is public parking in its surroundings.
VI. Animals
It is expressly forbidden to house animals in Casas da Oliveira.
The introduction by the guest of animals in the accommodation allows Casas da Oliveira to inform the Client of the obligation to leave without being refunded the amounts paid in the meantime for the availability of the room in the period of stay contracted.
VII. Noise
For the sake of respect and understanding, between 11:00 p.m. and 7:00 a.m. activities that cause susceptible noise are not allowed in accordance with the General Noise Regulation.
VIII. Access to the room by Casas da Oliveira
Casas da Oliveira’s team will have the right to enter the accommodation during the Client’s stay in order to carry out cleaning, repair and similar work.
IX. Price of stay and other prices
The price of the stay payable by the Client constitutes the consideration for the use of the accommodation, in the period between arrival and departure.
The total price of the stay will be charged per night, regardless of whether the Customer has actually used the accommodation.
The applicable rates will be the prices established in the prices of Casas da Oliveira in force on the date of the reservation request. Casas da Oliveira will have the right to update prices, informing the Client in a timely manner.
The fees and amounts indicated for the stay are all inclusive VAT at the legal rate in force, unless expressly otherwise provided.
X. Payment terms
Payment of the amount of the stay must be paid upon check-in.
Casas da Oliveira accepts payments by cash, paypal or by bank transfer.
XI. Complaints
There’s a complaintbook.
Any complaints or suggestions should be forwarded to management.
XII. Responsibility of Casas da Oliveira
Casas da Oliveira will be responsible for ensuring the proper conditions of hygiene, cleanliness and safety of the accommodation.
Casas da Oliveira will not be responsible for personal property that may disappear within its facilities.
Casas da Oliveira assumes no responsibility for loss of data provided by the customer in case of electronic transmission of payment data, being only responsible if there is culpable action.
Casas da Oliveira will not be liable to the client in case of delay in making the accommodation available if the reason is force majeure. Reasons for force majeure will be considered to make it impossible or more difficult to provide accommodation, such as strikes, blockades, natural disasters, or accidents in the accommodation itself.
XIII. Duty of notification
In the event of theft, property damage, fire, floods or other damage during the accommodation, the customer should immediately inform the staff of casas da Oliveira and should do everything to help resolve the situation.
XIV. End of stay
Casas da Oliveira has the right to terminate the stay if the client does not pay the amount due, as well as if the client is showing any behavior that affects good coexistence, quietness or hygienics.
The client may request the end of their stay at any time by 19:30 to take effect from 12 pm the next day.
XV. Data protection
The personal data of the client and his/her fellow travellers, will be stored and processed by Casas da Oliveira and service providers, in accordance with the law, for the services requested by the client and for their own advertising campaigns.
The client will have the right to object, at any time, the use of personal data for advertising purposes, and should inform Casas da Oliveiras
Unless otherwise law, Customer’s personal data should be deleted when the legal retention period ends.
XVI. General provisions
The Terms and Conditions govern the client’s stay at Casas da Oliveira and the use of the rooms by the Customer.
The invalidity of one or more of the preceding provisions shall be without prejudice to the validity of the remaining provisions. The invalid provision will be replaced by the valid provision, as close to the commercial and legal intentions of the parties or if this is not possible by the Portuguese legislation in force.